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Download the Alphie Trader app from the App Store or Google Play. Open the app and tap "Register." Enter your email address, create a secure password, and follow the on-screen steps to complete your profile. You will receive a verification email. Click the link inside to activate your account.

To create a basic account you need a valid email address and a password. To access full platform features, including live account functionality, you will need to complete our identity verification (KYC) process, which requires a government-issued ID and proof of address.

Alphie Trader is available globally with an initial focus on the UK, Korea, Singapore, and Canada. More regions are being added on an ongoing basis. If you are unsure whether the app is available in your region, please contact us at support@alphietrader.com and we will confirm your eligibility.

Yes. Your Alphie Trader account can be accessed from multiple devices. Log in with your registered email and password on any supported device. For security, we recommend enabling two-factor authentication (2FA) on all devices you use.

Alphie Trader is available on the Apple App Store (iOS) and Google Play Store (Android). Search for "Alphie Trader" to find and download the app. If you experience any issues downloading or installing the app, please contact support@alphietrader.com.

KYC (Know Your Customer) is a standard identity verification process required under financial regulations. It allows us to confirm your identity, protect your account from unauthorised use, and comply with applicable laws. KYC must be completed before you can fund your account or access live features on the platform.

You will need to provide: (1) a government-issued photo ID such as a passport, national ID card, or driver's licence; and (2) a proof of address document dated within the last 3 months, such as a utility bill, bank statement, or official government correspondence.

Most verifications are completed within 24 hours. In some cases additional review may be required, which can take up to 3 business days. You will be notified by email once your verification is approved, or if further information is needed from you.

On the login screen, tap "Forgot Password." Enter the email address linked to your account and tap "Send Reset Link." Follow the instructions in the reset email to create a new password. If the email does not arrive within a few minutes, please check your spam folder or contact support@alphietrader.com.

You can update most profile details from the "Settings" section of the app. For changes to core identity information such as your name or date of birth, please contact our support team at support@alphietrader.com, as these changes may require re-verification.

Once your account is verified, go to the "Wallet" or "Deposit" section in the app. Select your preferred payment method, enter the amount, and follow the on-screen instructions to complete the transaction. Available payment methods are displayed in the app and may vary by region.

Processing times vary by payment method. Most deposits are credited within a few minutes to a few hours. If your deposit has not appeared after 24 hours, please contact support@alphietrader.com with your transaction reference number and we will investigate promptly.

Navigate to the "Wallet" section and select "Withdraw." Enter the amount, choose your withdrawal method, and confirm the request. Withdrawals are typically processed within 1–5 business days depending on the payment method and your region. Withdrawals will be returned to the same funding source where possible.

Applicable fees are displayed in the app at the time of each transaction. Fees may vary depending on the payment method, account type, and region. Please review fees before confirming any transaction. For specific fee enquiries, contact support@alphietrader.com.

Withdrawal delays can occur due to payment provider processing times, additional verification requirements, or high volumes. If your withdrawal has exceeded the stated processing window, please contact us at support@alphietrader.com with your withdrawal reference and we will look into it for you.

Copy trading is a feature that allows you to automatically mirror the positions opened and closed by another trader on the platform. When the trader you are copying executes a trade, a proportional trade is placed in your account. You retain full control at all times and can pause or stop copying at any point. Please note that past performance of any trader is not indicative of future results.

Go to the "Traders" or "Copy" section of the app to browse available traders and review their profiles and activity history. Tap "Copy" on a trader's profile, set your allocation amount and preferred risk parameters, and confirm. Your account will then automatically mirror their activity.

Yes. You can stop copying any trader at any time from the "Active Copies" section of the app. Once stopped, no new positions will be mirrored. You can choose to keep any existing copied positions open, or close them at the same time.

Positions are sized on a pro-rata basis relative to the amount you have allocated to copying a trader. You can set allocation caps and risk limits within your copy settings. We recommend reviewing your copy settings carefully before activating any copy.

Your open positions are displayed in the "Portfolio" tab. Here you can view real-time details including entry price, current price, and position size. You can modify or close individual positions directly from this screen.

Your full trade history, including closed and expired positions, is available in the "History" section of the Portfolio tab. You can filter by date range, instrument, or trade type to review specific activity.

A pending order is an instruction to open a position at a specific price that has not yet been reached in the market. Pending orders are listed under the "Pending" tab in your Portfolio and can be modified or cancelled at any time before they are triggered.

In the Portfolio tab, tap the position you wish to close and select "Close Position." Review the details on the confirmation screen and confirm. The position will be closed at the current market price and the result will be reflected in your account balance.

The social feed is a real-time stream of activity from traders on the platform, including trade ideas, market commentary, and shared positions from traders you follow. You can like, comment, and interact with posts directly within the feed. Content in the feed does not constitute financial advice.

The leaderboard displays a ranking of traders on the platform based on activity and performance metrics. Rankings are updated regularly and can be filtered by time period. The leaderboard is provided for informational purposes only and does not constitute a recommendation to follow any particular trader.

Community chat is accessible from the "Community" section of the app. You can join general discussion channels or topic-specific rooms. Please adhere to the community guidelines at all times. The Alphie team moderates chat channels to maintain a respectful and constructive environment.

Tap the "…" or report icon next to any post, comment, or user profile and select "Report." Our moderation team reviews all reports. For urgent matters, you can contact us directly at support@alphietrader.com.

The practice account lets you explore the Alphie Trader platform using virtual funds. No real money is involved. It is designed to help you familiarise yourself with the app's interface, tools, and features before deciding to open a live account. Activity in the practice account carries no financial risk.

You can switch between your practice and live account using the account selector in the app's main navigation or settings menu. Data is kept entirely separate between the two account types. Switching accounts does not affect your live account balance or any open positions.

Yes. You can reset your practice account virtual balance to its starting amount from the Practice Account settings within the app. This lets you start fresh at any time without affecting your live account or trade history.

Alphie Trader uses industry-standard security measures including encrypted data transmission, secure authentication protocols, and two-factor authentication (2FA). Client funds are held in segregated accounts, kept separate from the company's operational funds at all times.

Go to "Settings" in the app and select "Security," then tap "Enable Two-Factor Authentication." Follow the on-screen instructions to link an authenticator app or set up SMS-based verification. We strongly recommend enabling 2FA on your account.

Change your password immediately, then contact us at support@alphietrader.com without delay. Please include as much detail as possible about the suspected activity so we can investigate and take appropriate action quickly.

Alphie Trader is regulated by the Seychelles Financial Services Authority (FSA). Client funds are held in segregated accounts with bank-level security measures applied across all account tiers.